At Aumatech we deeply care about the after-sales service that we provide both on our own and through cooperation agreements with local companies located near the customer’s plant.
Machine supply includes:
- 24-Month Warranty
- Operation and Maintenance Manual
- Spare parts list for scheduled maintenance
- Phone support during regular business hours
- Intervention to customer site (24h. Italy, 48h. Abroad)
In addition, the advanced after-sales service package includes:
- Phone support outside of business hours
- Remote connection via industrial router for no-touch interventions
- Predictive maintenance with IoT platform * in development
