At Aumatech we deeply care about the assistance service, which we take care of both on our own and through collaboration agreements with companies located near the customer's plant.
Machine supply includes:
24-Month Warranty
Operation and Maintenance Manual
Spare parts list for scheduled maintenance
In addition, the optional package of advanced services includes:
Phone support during regular business hours
Emergency response to customer site (24h. Italy, 48h. Abroad)
Phone support outside business hours
Remote connection via industrial router for no-touch interventions
Predictive maintenance by means of new technologies such as AI.
REQUEST FOR ASSISTANCE: write e-mail to support@aumatech.it
ADDED VALUE SERVICES
Aumatech offers services to fully satisfy customers, such as:
CUSTOMIZATION to realize products under customer specifications
CERTIFICATION Safety and I4.0 third part certification
PARTNERSHIP with customers to issue quotation for turnkey production line
RETROFITTING and improvement on existing machines/plants/lines
METROLOGY SERVICE for measurements and testing activities
CFD Computational Dynamics Fluid simulation.
PROTOTYPING to support customer in product’s certification process
PROJECT MANAGEMENT to support customer on turnkey production line projects by integrating machinery not manufactured by Aumatech
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